This Privacy Policy explains what personal data hc99 collects from Pakistani players, why we collect it, how it is used, who it may be shared with, how long it is retained, and what rights you hold over your own information as an hc99 account holder.
Our Privacy Commitments
Six core commitments that guide how hc99 handles every piece of personal information collected from players on the platform.
hc99 collects only the personal data that is strictly necessary for the purpose it is being collected for. We do not gather information about you speculatively or beyond what is required by our licensing obligations, payment processing requirements, and service delivery needs.
All personal data held by hc99 is protected using industry-standard security measures including 256-bit SSL encryption in transit, access controls, and encrypted storage at rest. Access to player data internally is restricted on a need-to-know basis with full audit logging.
hc99 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks. Your data is used to operate the hc99 platform and meet regulatory obligations — full stop. It is not a commercial product for us to monetise independently.
hc99 retains personal data only for as long as it is needed for the purpose it was collected, or as required under applicable regulatory and legal obligations. Once data is no longer needed and no legal hold applies, it is securely deleted or anonymised in line with our data retention schedule.
As an hc99 account holder, you have meaningful rights over your personal data — including the right to access it, correct it, request its deletion in eligible circumstances, and object to certain processing activities. hc99 has a defined process for handling data rights requests promptly.
hc99 operates under an international gaming license that includes mandatory data protection requirements. Our data handling practices are designed to comply with applicable privacy regulations, including KYC and AML obligations that require certain identity and transaction data to be recorded and retained.
hc99 is the operator of the online gaming platform available at hc99.ws. For the purposes of this Privacy Policy, hc99 acts as the data controller in respect of all personal data collected directly from players via the hc99 platform.
hc99 operates under an international gaming license. Our data protection obligations arise both from the requirements of our licensing authority and from the applicable privacy laws that govern online services accessible to Pakistani users.
Questions about this Privacy Policy or requests to exercise your data rights should be directed to the hc99 Data Protection contact via email at [email protected].
hc99 collects personal data in the following categories, depending on how you interact with the platform:
When you create an hc99 account, we collect: full name, date of birth, residential address, mobile phone number, and email address. This information is required to establish your account identity and verify your age eligibility (21+).
To comply with our international gaming license obligations related to Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, hc99 may collect copies of government-issued identity documents. For Pakistani players, this typically means your National Identity Card (CNIC). We may also collect proof of address documentation where required.
hc99 collects transaction-related data including deposit amounts, withdrawal requests, and payment method identifiers (such as JazzCash mobile number, EasyPaisa account reference, or bank account sort code). We do not store full debit card numbers on our servers — card tokenisation is handled by our PCI-compliant payment processing partners.
hc99 records your betting and gaming history on the platform, including bets placed, games played, outcomes, session durations, and bonus usage. This data is necessary for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access hc99, we automatically collect certain technical data: IP address, browser type and version, device type and operating system, screen resolution, and access timestamps. This data is used for security purposes, fraud detection, and platform performance optimisation.
If you contact hc99 support via live chat or email, we retain records of those communications — including the content of the interaction — for quality assurance, compliance, and dispute resolution purposes.
hc99 uses the personal data collected for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents |
| Age and identity verification | Date of birth, CNIC, registration data |
| Processing deposits and withdrawals | Financial data, KYC documents |
| Providing betting and gaming services | Gaming activity data, account data |
| Fraud detection and prevention | Technical data, financial data, gaming activity |
| Regulatory compliance and AML reporting | KYC data, financial data, gaming activity |
| Customer support and dispute resolution | Communication data, account and gaming data |
| Responsible gaming monitoring | Gaming activity data, account data |
| Platform security and integrity | Technical and device data |
| Marketing communications (where consented) | Contact details, gaming preferences |
hc99 processes personal data on the following legal bases:
5.1 hc99 uses cookies and similar tracking technologies on the hc99.ws platform. Cookies are small data files stored on your device that allow hc99 to recognise your browser, maintain your logged-in session, and understand how you navigate the platform.
5.2 hc99 uses the following categories of cookies:
5.3 You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using hc99's core services, though some functionality may be affected.
hc99 does not sell personal data. We may share your data in the following limited circumstances:
7.1 hc99 is operated under an international gaming license and may process or store personal data on servers located outside Pakistan. Where personal data is transferred internationally, hc99 takes steps to ensure that appropriate protections are in place, including contractual clauses that impose data protection obligations on the recipients equivalent to the standards applied within hc99's regulatory framework.
7.2 Payment processing for JazzCash and EasyPaisa transactions is handled through local Pakistani payment gateway integrations. Financial data associated with these transactions is processed within the relevant Pakistani payment network infrastructure subject to applicable local regulations.
7.3 If you have questions about the specific countries to which your data may be transferred, contact hc99 at [email protected].
8.1 hc99 retains personal data for the periods set out below, after which data is securely deleted or rendered permanently anonymous:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Licensing obligation |
| KYC / identity documents | 5 years from account closure | AML regulatory requirement |
| Transaction and financial records | 5 years from transaction date | AML / licensing obligation |
| Gaming activity logs | 3 years from activity date | Dispute resolution / licensing |
| Support communications | 3 years from last interaction | Legitimate interests |
| Technical / device logs | 12 months rolling | Security and fraud prevention |
| Marketing consent records | Until consent withdrawn + 1 year | Consent documentation |
8.2 Where a legal dispute, investigation, or regulatory inquiry is ongoing at the time retention periods would otherwise expire, hc99 will preserve relevant data for the duration of that matter.
As an hc99 account holder, you have the following rights in respect of your personal data. These rights may be subject to limitations where hc99's processing is required by law or regulatory obligation:
You may request a copy of the personal data hc99 holds about you. hc99 will provide this within 30 days of a verified request. Requests can be made by contacting support at [email protected] with the subject line "Data Access Request" and your registered account details.
If any personal data hc99 holds about you is inaccurate or incomplete, you have the right to request its correction. For account-level data such as contact information, you may update certain fields directly within your hc99 account settings. For identity documents, contact support.
In certain circumstances, you may request deletion of your personal data. This right does not apply where hc99 is required to retain the data under its licensing, AML, or legal obligations — which cover the majority of data collected from registered Players. Data retained under these obligations cannot be deleted on request.
You may object to processing carried out on the basis of hc99's legitimate interests — specifically, processing for direct marketing purposes. Objecting to marketing processing will result in immediate removal from all hc99 promotional communications.
You may request that hc99 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data is contested or where processing is unlawful but you prefer restriction to erasure. Restricted data will be retained but not actively processed.
For data processed on the basis of your consent or contract performance, you may request that hc99 provide it in a structured, commonly used, machine-readable format. This right covers registration data and account preferences that you have provided directly to hc99.
10.1 hc99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age requirement for all hc99 account holders is 21 years.
10.2 If hc99 discovers that an account has been created by an individual under 21, the account will be immediately closed, all data associated with the account will be deleted (subject to any mandatory retention obligations), and any funds will be handled in accordance with applicable regulatory requirements.
10.3 If you believe a minor has accessed or registered on hc99, please contact us immediately at [email protected].
11.1 hc99 may send you promotional communications about platform offers, bonuses, and new features via SMS, email, or in-platform notifications — but only where you have provided consent during registration or through your account communication preferences.
11.2 You may withdraw marketing consent and opt out of all promotional communications at any time by: updating your notification preferences in your hc99 account settings, or contacting hc99 support at [email protected] with the subject line "Marketing Opt-Out."
11.3 Opting out of marketing communications will not affect your ability to use hc99 or receive service-related communications such as account security alerts, deposit confirmations, and withdrawal notifications — these are sent as part of the service and are not marketing in nature.
12.1 hc99 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
12.2 In the event of a personal data breach that poses a risk to affected Players, hc99 will notify the relevant regulatory authority as required under applicable law and will inform affected Players without undue delay, providing details of what data was affected and what steps are being taken to address the breach.
13.1 The hc99 platform may contain references to third-party game providers and payment services. While hc99 vets its service partners carefully, each third-party provider maintains its own privacy policy that governs their independent data processing activities.
13.2 hc99 is not responsible for the privacy practices of third-party providers. Where your data is passed to a third-party processor acting on hc99's behalf, they are contractually bound to hc99's data protection standards. Where you interact directly with a third-party system independently of hc99, that provider's own privacy policy applies.
14.1 hc99 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform services. Updated versions will be published on this page with a revised "Last Updated" date.
14.2 Where changes are material — meaning they significantly affect how hc99 uses your personal data or your rights over it — hc99 will notify registered Players via email or in-platform notification prior to the changes taking effect.
14.3 Your continued use of hc99 following publication of an updated Privacy Policy constitutes acknowledgment of the changes. If you object to any change, you may close your account and request deletion of eligible data by contacting hc99 support.
15.1 For any privacy-related questions, data rights requests, or concerns about how hc99 handles your personal data, contact us at:
15.2 If you believe hc99 has processed your personal data in a manner inconsistent with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the supervisory authority or dispute resolution body designated under hc99's international gaming license.
15.3 hc99 takes all privacy complaints seriously and will investigate and respond to formal privacy complaints within 20 business days. For complex matters, we will communicate a timeline for resolution.
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